Terms & Conditions
Please kindly read through the terms and conditions of our service agreement before making an order:
NO CANCELLATION & REFUND POLICY
All sales are final and services are non-refundable. Upon your acceptance of the Terms of Services herein and making payment for the relevant service(s) indicated on our receipt, we may in our sole discretion deny refunds if you wish to make any changes or cancellations to your order. These terms and conditions are applicable to every order which is submitted to us by you. Handing your item(s) to us by you will be taken as your irrevocable acknowledgement and acceptance of our terms and conditions set out herein.
1. It is your responsibility to count the number of items that you hand over to us for cleaning,
colouring, touch-up, coating and repair service(s). Before your item(s) are handed to us, easily
removed accessories and ornamental components should be detached. If they are not
removed, we are entitled to exercise our own discretion in removing such detachable
accessories and/or ornamental components (including detachable straps, lock and key(s) and
charms). There is no guarantee that we will discover all detachable accessories and/or
ornamental components and will not be responsible for any loss or damage to detachable
accessories and/ornamental components which have not been highlighted to us. You must
also inspect the condition of the item(s) that we return to you. In the event that you are
unable to hand your item(s) to us personally or collect the said item(s) after cleaning, you may
appoint a person to do so on your behalf by presenting the Customer Order Form, Invoice or
other prescribed documents (as may be applicable to us). We are not held responsible for loose items such as jewellery, cash, detachable buttons, cufflinks, dustbags, boxes, etc. We request that customers empty every compartment prior to leaving item(s) with us.
2. You agree that the Condition Checklist accurately indicates major blemishes and/or
inherent flaws spotted at the time of deposit or physical condition check. We will endeavour
to highlight these to you prior to servicing these items. There are hidden areas or hard to
reach areas which our customer service team are unable to reach to assess when we process
the Condition Checklist. Servicing items with blemishes may cause such blemishes to manifest or become more apparent. We are not responsible if this occurs.
3. You agree the blemishes pointed out to you by us at the time of deposit or physical
condition check, do not indicate all the blemishes / fungi / water marks / hairline tear /
intrinsic weakness of fabric, especially those which are less than 0.5cm and not visible to the
eye at the time of deposit or physical condition check.
4. You understand that you may be informed of other blemishes spotted by our team(s) after
deposit via phone, text or email. This will likely happen when item(s) reach our various
department for servicing and more in-depth checks are done by specialists from departments
servicing your item(s).
5. Removing stains completely is not guaranteed. There is also no guarantee that we can
discover all stains which have not been highlighted to us. Some stains will surface after mould,
fungus, dirt, dust and grime has/have been removed from the surface of the item.
Upon clients’ requests, we can provide our service to further remove existing stains. This will
be done at your own risk. Additional charges at the prevailing rates apply. Dr.Bags reserves
the right to refuse to service the item at any time.
6. We exercise our utmost care in the service(s) of every item entrusted to us. We use methods
and chemicals that are best suited to the nature and conditions of each individual item to our
7. For coloured items, we will match colours for items sent for colouring service from the
existing item and/or with a physical leather sample, for item(s) sent in to be coloured to its
original colour. We do not accept visual pictures sent to us via mobile or email as colours
differ from screen to screen. Kindly note that the original colour of the item(s) may likely
affect the end-product. Therefore we may not be able to guarantee that the colour will be
exactly as requested. Clients must pay the agreed upon charges prior to service.
8. Dr.Bags does not take responsibility for any intrinsic flaws, weakness or defects found in
materials. In the process of our dry cleaning, we cannot guarantee for colour loss, shrinkage
or against damage to weak and tender fabrics.
9. Vachetta leather ages with time and thus colours vary on different parts of the leather.
Cleaning removes dirt, dust and grime from the leather. After cleaning, the leather will appear
lighter/darker at different parts of the leather according to usage. Please note that Dr.Bags
cannot be responsible for the varying tones of leather.
10. Payment is due when you have received our invoice and/or e-invoice. We confirm the
service(s) and price(s) with you at either our physical outlet or after our physical item analysis
for pick up or quotation service(s). Kindly note that we will proceed to servicing your item(s)
once the payment has been received.
For avoidance of doubt, the serviced item(s) will only be released to you upon full payment of
our charges and fees.
All products and services sold are non-refundable and non-exchangeable upon purchase. The
only exceptions made are when the service has not been rendered because our specialists has advised not to proceed with services (e.g. due to intrinsic weakness or damage, or when
material is not suitable for servicing as it is too damaged to colour or if material does not
absorb the colour well after testing.) In these cases or exceptions, a full refund will be made, as the service has not been rendered.
11. Any Items must be claimed within 14 days from the date of notification of collection
unless otherwise informed. We will accept no responsibility for the condition of any
unclaimed item(s) beyond the 14-day period. All unclaimed items may be disposed off after the expiry date
12. Any item(s) will be kept at our store for a maximum of 1 month, after which, item(s) will
be sent back to our workshop and delivery charge will apply if items are not disposed and is/
are still at our workshop. A storage fee of $50 per month is applicable for the mentioned
13. All complaints or dissatisfaction must be made known to us immediately once we return
your item(s). We will assume no responsibility thereafter.
14. You shall give us written notice of any issues in relation to the item(s) delivered to you
within the hour / at the point when you collect your item(s).
You are to return the item(s) in question to us immediately thereafter for our inspection of the
same. In the event that we do not receive any written notice of the same within the time
stipulated herein, it shall be deemed that you have accepted the item(s) as collected and/or
delivered to you in satisfactory condition and you shall not have any further claims against us
whatsoever in respect of such item(s) and the services provided in relation to such item(s).
In the event that we accept liability for any missing or damaged item(s) whilst such item(s)
was/were under our possession and control, you hereby irrevocably agree that our aggregate
liability in respect of any claim arising out of or in connection with such item(s) shall not
exceed an amount which is:
(i) five times the amount charged for the service of the specific item: OR
(ii) S$2500, whichever is lower
Proof of purchase is required to prove the authenticity of the item. The item, whether
partially or completed damaged, shall be retained by us upon full settlement of claim unless
otherwise agreed by us.
These Terms and Conditions, our Customer Order Form, Invoice and all other documents
expressly stated to apply to an order collectively constitute the entire agreement between you
and us with respect of the subject matter hereof and supersede all other agreements and/or
understandings, both written and oral, between you and us with respect of the subject matter
hereof.To the extent permissible under the laws of Singapore, the remedies available to you and shall be limited to the remedies set out in these Terms and Conditions.
15. By submitting your personal information, you agree and consent to us to collect, use,
disclose and process your personal information set out in the collection form or otherwise
provided by yourself or possessed by us for administrative, marketing and promotional
purpose. We will call/message/email you to inform you of any additional blemishes/
conditions, or when items are ready for collection or regarding helpful information, or latest
promotions or services available that we deem valuable to you. To opt-out, kindly inform our
staff or our marketing manager
16. These Terms and Conditions shall be governed by, and construed in accordance with, the
laws of Singapore. In relation to any legal action or proceedings arising out of or in
connection with these Terms and Conditions, both you and us hereby irrevocably submits to
the exclusive jurisdiction of the Courts of the Republic of Singapore, and irrevocably waives
any objection on the grounds of forum non conveniens.