Service Options
Do you do home delivery?
Yes we do! Simply send us a picture of your item(s) via our WhatsApp and we can provide you with a price quote. Our team can then schedule a pickup slot for you.
I am based overseas. Can I still send you my bags/items for servicing?
Yes. Simply send us a picture of your item(s) via our website and we can provide you more information, including a price and delivery quote. You can arrange international courier delivery to our team in Singapore. Once the service is completed, Our team can then schedule and inform you on the delivery details.
Are your services outsourced to other countries?
No. Our services are processed in-house. We have a fully equipped Dr.Bags team and workshop in Singapore. Our staff has been rigorously trained to delicately handle your bags/items with expertise and efficiency.
I am not available to drop-off my items, are you able to pick-up my items from me instead?
Yes, we offer a convenient pickup and delivery service. Please contact our customer service team to arrange a pickup time. Our door-to-door pick-up service operates from Mondays to Saturdays.
Service Information
Are your chemicals safe?
Yes. All our chemicals are 100% eco-safe and skin-friendly. Imported from Korea, Italy and Spain, they contain up to 80% organic ingredients that are certified safe on all leathers and materials.
What is the DeepCleanse regime process like?
Cleaning includes cleaning of the interior lining, pockets and exterior of the bag. It also includes moisturizing of the leather and cloth polishing of the metal hardware.
What is HP Coating?
SuperDefense High-Performance (HP) Coating is a protective layer applied for your bags. It offers the ultimate shield against stains, water, mould and UV damage. Hp coating may wear off with usage and over time. We recommend to re-coat items every 2 – 3 months for best results.
Do you do mould removal?
Yes, Our DeepCleanse Regime thoroughly removes dirt, grime, and mould from both the exterior and interior surfaces, including pockets. This comprehensive cleaning process eliminates mould, fungus, and bacteria buildup, ensuring optimal hygiene.
Do you repair bags?
Yes, our expert in-house craftsmen specialise in revitalising worn or damaged leather goods. From replacing leather panels to repairing hardware components, we offer a comprehensive range of restoration services.
What services do you offer?
Dr.Bags provides a comprehensive range of services including
- DeepCleanse Services (all materials)
- Mould Removal
- Santising & Bacterial Removal, Treatment & Care
- Patina Vachetta Cleaning & Restoration.
- HP Protective Coating Services
- ColourPro Restoration
- Bag Restoration: Leather, Fabric, Canvas Replacement
- Edge Lacquering Repair
- Inner Lining Stitching or Replacement
- Handle & Strap Replacement
- Hardware Sourcing & Replacement
- 18k & 24K Gold, 18K White Gold, Gunmetal Chroming & Polishing
What is your price range?
Deep Cleanse Pricing:
- Small Leather Goods (Wallets, Card Holders, Sneakers, Boots): $50 – $100
- Compact Bags: $130 – $140
- Medium Sized Bags: $150 – $170
- Large Bags: $170 – $200
- Hermes Birkin: $160 – $220
- Hermes Lindy, Garden Party, Evelyne: $140 – $200
HP Coating Pricing:
- Small Leather Goods and Footwear: $75
- Bags Under 40cm (Width/Height): $150
- Larger Bags (e.g., Dior Book Tote (Large), Chanel Jumbo & Backpack): $180
Our ColourPro service begins at $480. This comprehensive package includes deep cleaning, colour restoration, and a protective coating.
Our repair pricing varies based on the specific service required, the extent of the damage, as well as the size and material of the item(s). Please feel free to send us pictures for a free cost estimation.
Why do some repair take long?
Leather repair is a meticulous process that requires skilled craftsmanship and attention to detail. The timeline for repair can vary depending on the complexity of the repair.
Why does the colour take so long?
Colour restoration is a delicate process that involves careful colour matching and application. The time required for colour restoration can vary depending on the extent of colour fading and the complexity of the design. We try to keep the service lead-time to between 25 to 45 days.
What determines the cost of the service?
Our pricing reflects the quality of our services, the local expertise of our artisans and craftsmanship, as well as the premium materials and agents we use. We believe in providing exceptional value and long-lasting results.
Care and Maintenance Tips
Why must I clean my bag? How often should I do it?
To safeguard your health, consider cleaning your handbag every month or at least once every 3 months. Our DeepCleanse regime can help lift off dirt, sanitize your bags and rid it of harmful bacteria. It also deodorises, helping your bag smell fresher for a longer period of time.
I have stains on my bag. Can cleaning remove them?
Stain removal usually depends on the material of the bag, how long it has set in and the nature of the stain. For leather bags, even if cleaning is unable to remove it, you can still consider colour touchup to cover up stains and signs of wear and tear or scuffed corners.
My bag is mouldy. What should I do? How do I prevent it from happening?
Send it in for our DeepCleanse regime as soon as possible. Mould is a common problem in hot and humid Singapore. Mould can spread to other bags and prolonged mould growth causes it to penetrate the leather and result in unsightly permanent marks. Therefore, it is always best to bring it in to our professionals at Dr.Bags as early as possible.
Our DeepCleanse regime deep-cleans and removes mould from all the surfaces of the bag. As part of the process, your bag will also be sanitized and rendered 100% hygienic for your next use.
General Information
How long does it take for servicing?
DeepCleanse is popular & in high demand, and the turnaround time for this service is currently approximately 3 – 4 weeks. We kindly ask for your patience during this process, as we strive to ensure that each order is completed with the utmost care and attention to detail.
HP Coating will take about 14 – 18 days for completion due to its popularity and high demand. We kindly ask for your patience during this process, as we strive to ensure that each order is completed with the utmost care and attention to detail.
For Repair and ColourPro service, it depends on demand and complexity, please contact us via WhatsApp.
Where are you located? What are your opening hours?
Do we need to make an appointment to drop-off items at the store?
No appointment is required. Drop off your items at our store(s) during our operating hours. For specific services like complex repairs, it is advisable to opt for our pickup service or drop by our HQ for a non-obligatory consultation. Our in-house specialist will assess the condition of your item(s) and provide tailored service(s). All our services are conducted at our Headquarters, ensuring prompt and professional assessment by our team.
Why us?
We are a homegrown business with a deep passion for leather care. Our team of skilled artisans has years of experience in restoring and preserving leather items. We are committed to providing personalised service and delivering exceptional results. By choosing us, you’re not just supporting a local business; you’re investing in the longevity of your treasured leather items.